Terms and Conditions

1. Payment Options

All payments are made through Stripe and can be made using debit and all major credit cards. If you would rather pay by bank transfer, please place your order by phone or email.

2. Packaging

All items from Shona Jewellery are handpacked in specially designed boxes.

3. Delivery & Shipping Information

Shona's jewellery can be sent to all regions of the world. When placing your order you will be asked to select your own region and this will determine the appropriate shipping costs.

Within the United Kingdom items are sent by Royal Mail Special Delivery and are insured up to the value of the item purchased.  Currently this costs £6.50, but I offer free shipping in the UK. Shipping to the rest of the world will cost between £8.50 and £20.00 depending on destination.

Please note: All contact information and delivery information must be submitted accurately and in full to guarantee that the order is dispatched to the correct address.

International customers are responsible for any duties and/or taxes that may be imposed on the item on arrival at the destination country. We have no control over these charges.

4. Order Times

Most items are made to order and delivery times for each item are advised on the relevant product page. An email will be sent to confirm dispatch along with a tracking number to allow you to check on your item's progress.

If you require an item for a specific date please contact Shona before ordering to ensure that your request can be met. Shona will do her best to meet any deadlines.

If you have not received your goods within the specified time, please contact Shona and she will check on the progress of your order. Please include as much information about the order as you can along with the date the order was placed.

5. Refunds & Returns

If the goods ordered have not been personally customised, Shona is able to offer a refund or an exchange to the same value within 14 days of the order date, providing the items are returned in their original packaging and in perfect condition. Exchanges are offered at our sole discretion. Failure to do this will mean that we will be unable to accept the returned goods.

Please return items within 14 days of informing Shona Jewellery that you wish to have a refund or exchange. When returning an item, the parcel is your own responsibility until it reaches Shona's studio. We recommend that you use Recorded or Special Delivery service (or your country's equivalent) to insure it against loss or damage. Postage will be refunded only if the item is faulty or an error has been made on Shona's part from the original order.

6. Repairs

Normal wear and tear or customer abuse is not covered under warranty. Repairs will be quoted at Shona's discretion and on a case-by-case basis. For repairs due to negligent handling Shona will be happy to provide a repair quote.

7. Customer Requirements

When placing your order it is your responsibility to provide us with the correct size requirements. 

Rings are made to measure in UK sizes. All ring sizes must be quoted at time of order. Please view my ring sizing guide

8. Privacy Policy

It is our policy to ensure you have a secure visit to this website. Your security is of great importance to us and your information will never be passed to any third party.

Read Shona's full privacy policy notice here

Financial information is used only to charge you for the items you are purchasing. Payments are made using the secure transaction services of Stripe. Since this service is completely independent of Shona your credit card details are not divulged to her at any time.

For further information please email Shona or write to Shona Fidgett, Studio 15, 1103 Argyle Street, Glasgow, G3 8ND.

9. Website Images

Due to the nature of different screen resolutions we are unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Images are not to scale so please refer to the dimensions given for each piece.

10. Website Content

The content of this website is copyright © Shona Fidgett Jewellery. This includes any text, images or graphics which are used on the website. All jewellery designs featured on this website are the property of Shona Fidgett Jewellery.